These terms of sale apply to all goods supplied by GAMESWAP LIMITED, with the registered office at 15 Anne Street, York, United Kingdom, (the Supplier).

Our refund and returns policy lasts 30 days for preferential returns. If 30 days have passed since your purchase, we can offer a warranty for defective products as per the Consumer Rights Act of 2015.

To be eligible for a return and full refund, your item must be returned without damage or defects caused by your usage. It must be in the original packaging with box contents.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• • Gift cards

• • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• • Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Such items could be charged up to 50% of the item value (restocking fee). This applies to all returned goods.

• • Any item that is returned more than 30 days after delivery as faulty and is found to be in working condition will be charged shipping costs and a restocking fee up to the value of 10% of the item’s original cost or £50, whichever value is greater.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

WARRANTY

As per the Consumer Rights Act of 2015, the Supplier will guarantee that all non-refurbished items sold are warranted free from defects for 12 months from the date of supply. In cases where 6-months have passed since the date of purchase, the customer may be required to provide proof that the item was damaged when it was purchased. 

The Warranty offered by the Supplier applies solely to the Hardware/Software provided at the time of sale. The Supplier shall not be liable, nor any warranty claims can be made in regard to 3rd party Hardware/Software that the Supplier has no control over. 

For the purpose of the following, the Supplier notes that:

In case of a warranty claim, the Supplier will rigorously inspect the device, and if the Supplier deems the fault as a result of the customer’s actions, to deny their warranty claim.

The supplier will inspect every aspect of the device in detail, such as: Correct allocation of the screws, dents/nicks/scratches on the device or the internal components, 3rd party components, hardware items damaged by the customer’s actions. If any of the aforementioned are found, the supplier will deny the warranty claim and the customer will be responsible for covering all costs that arise from a non-serviceable unit. (Time, Shipping, Parts)

This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval.

If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier as soon as possible, but in any event within 30 days of the date you discovered or ought to have discovered the damage, defect or complaint.

If a product that was faulty at the time of sale is returned to the retailer, the buyer is legally entitled to a full refund, If this is within 30 days. After this time a replacement product or refund (to the value of the replacement) will be offered.

Any items which are returned under a warranty claim and are found to be in a working condition will be charged a restocking fee of up to £50 or up to 10% of the value of the goods, whichever is the greater. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

CANCELLATIONS 

Provided you are not a Business Customer, you have the right to cancel the contract at any time up to the end of 14 calendar days after you receive the goods (see below).

To exercise your right of cancellation, you must give written notice to the Supplier by hand, post, email, social media or via the webpage, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address communicated by the Supplier. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

In the case of faulty or misdescribed goods the Supplier shall, after receiving notification in accordance with the Terms and Conditions, either collect the goods from you or ask you to return the goods yourself whilst providing you with an acceptable return method. 

 An order cancelled in transit will incur the standard cancellation fee plus additional transit costs at the expense of the customer.

We reserve the right to cancel any order for reasons including, but not limited to, potential fraud, stock unavailability, or pricing errors. The customer will be informed of such cancellations. If subsequent orders are placed and subsequently cancelled for similar reasons, a refund will be issued minus any payment processing fees.

Contact us at [email protected] for questions related to refunds and returns.